Ask any IT manager, and they'll tell you since the pandemic, they've been stretched to the limit.
Supporting both the migration to work from home, implementing digital safety checks at the office reception area, and now supporting a hybrid work from home/work in the office, most IT managers and their team's resources are stretched thinly.
Smart IT managers are now looking at the option of partnering with local IT service firms to outsource certain elements of the IT function in a business.
Here are some of the benefits we've seen since working with internal IT teams.
1) Depth of knowledge
Many internal IT employees work with one business IT system - previous experience has taught them well, and they tend to know the current IT system inside out.
However, when there's a problem they can't fix or a new system, they have little experience. This is when having a fallback solution and a go-to IT provider that has an experienced team of IT professionals can help.
Most IT providers like ourselves work with many different IT systems and technology - because we have a diverse set of clients, this gives us a depth of knowledge that can help your internal IT team.
2) Out of hours and holiday cover
Lifes never predictable and supporting technology can be more than a full-time job. Migrations and upgrades usually mean weekend work which can eat into employee time off. Combine that with out-of-hours IT support, and the internal IT team can feel like their working 2 full-time jobs with very little free time to themselves.
Having an out-of-hours partner that can cover the helpdesk and support the smooth running of IT systems is one of the biggest benefits of partnering with an MSP.
3) Third Eye on your Security
A fresh perspective on things is always welcoming, and that's what co-managed IT services can offer.
Having a partner that can look at your I network from an external point of view will help you spot potential security vulnerabilities on your network and where business improvements can be made.
A co-managed strategy helps you to have a greater influence over the different aspects of your IT management. Instead of trusting everything to a third party, you are taking care of the most important things in-house. You establish two "layers" of protection by doing this, each of which poses several obstacles to unauthorized entry. More layers can, as a general rule, make data intrusion even less probable.
Conclusion
You might be thinking - what's the cost of a co-managed solution? Would it be cheaper just to hire an additional set of hands? Or are co-managed IT services something that can help strategically with the future growth of our firm? Let's discuss the answer to this; give us a call at (786) 621-8600 or send an email to begin a no-obligation conversation.
About DigitalEra
DigitalEra is a leading solution provider of network and cybersecurity products and services, serving major business, education and governmental agencies throughout the US. In addition to access to the most sophisticated and effective security products, DigitalEra provides expert guidance on use as well as ongoing security counsel and insights that help their clients prevent security breaches and mitigate threats. For more information, visit:www.digitaleragroup.com.