What You Should Include in a Cyber Incident Response Plan

Data breaches or ransomware attacks are a scary reality for any small to medium enterprise. If you operate on the grid (or store your information on the cloud), your whole company could be always at risk of a cyber incident.

Statistics estimate that the average company could be affected by a virtual attack on its systems every 5 seconds. This figure might even be an underestimation of the true danger.

The importance of a cyber incident response plan protects your company, your employees, and your customers in the event of an attack.

Here are 5 things to do in the event that your company is affected by a ransomware attack or data breach.

1. Escalate the Issue

The first thing anyone in the company should do in the event of a ransomware attack or data breach is to escalate the issue to the correct department. Stop using linked, active systems immediately, and inform the appropriate company sector that you suspect there has been an attack or breach on the system.

This allows for quick damage control and immediate action in the event of an attack or breach.

2. Inform Everyone Connected

The second step is to inform everyone connected of the breach or attack.

People who don't know that there's been an attack on the system can, through the lack of knowledge, put the system at an even greater risk.

  • Any employee who is connected to the system should disconnect immediately.
  • Advise employees to change their passwords with immediate effect.
  • Impose a no USB rule throughout the company in the event of a breach; this makes further cyber incidents less likely and stops the current one from spreading even further.
  • Advise employees to disconnect smartphones from any associated company files or accounts. Like less flash drives in company computers, it stops potential ransomware from spreading.

3. Secure All Systems

Secure all systems, including servers, email servers and computer systems immediately.

Do not submit to ransomware attacks. Advise employees to never agree with an attacker's demands, but to focus on heightened device security both at home and work.

Company systems can be secured with a professional cybersecurity team, and this is strongly advised.

4. Find Professional Help

All companies, especially small ones, should have a third-party online security provider. Discuss the cyber incident response plan with your security provider ahead of time – and make sure they know what to do in the event of an attack.

Larger companies are advised to allocate a cybersecurity department that is constantly assessing and negating the company's risk.

5. Inform the Authorities

A company should always inform the authorities in the event of a data breach or attack. Law enforcement is far from powerless in finding and prosecuting ransomware attackers.

Purporting a cyberattack is still against the law and it can be part of a company's response strategy. Law enforcement action can allow a faster, safer resolution.

Check out the short video below for more information regarding what you should include in your cyber incident response plan. 

HubSpot Video

If you would like further information about how we can help you prepare for an Incident, give us a call at (786) 621-8600 or send an email to begin a no-obligation conversation.


About DigitalEra

DigitalEra is a leading solution provider of network and cybersecurity products and services, serving major business, education and governmental agencies throughout the US. In addition to access to the most sophisticated and effective security products, DigitalEra provides expert guidance on use as well as ongoing security counsel and insights that help their clients prevent security breaches and mitigate threats. For more information, visit:www.digitaleragroup.com.

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